Repairs Made In LithuaniaRepairs Made In Lithuania
Qualified ProfessionalsQualified Professionals
30-Day Warranty30-Day Warranty
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1. Welcome to Tingit!

Hello! We are delighted you’ve chosen Tingit to give your items a second life. Before we get started, please read these Terms and Conditions. By booking a service on Tingit.com, you agree to these rules. They exist to protect both you (the Client) and our network of independent repair partners (the Experts).

These terms and conditions outline the rules and regulations for the use of UAB Rebel origin's (Tax ID: 306049701) Website, located at https://tingit.com.

2. How Tingit Works

  • Our Role: Tingit acts as a mediator. We connect you with top-tier repair Experts for clothes, shoes, bags, accessories and electronics. We handle the booking, payment processing, and customer support. For further details please see here.
  • The Expert’s Role: While we facilitate the process, the actual cleaning, repair and restoration work is performed by independent Experts. While they are responsible for the quality of the work, we are here to support you if anything goes wrong.

3. Quotes & Pricing

  • Getting a Quote: Prices are set by the Experts based on the photos/videos and/or comments you upload.
  • Estimate Accuracy: The quote is based on what our Experts can see. Sometimes, an Expert might discover hidden damage or require alternative materials to ensure durability. If the scope of work changes significantly, we will contact you.
  • Payment: You pay Tingit directly. We hold the funds and pay the Expert. To ensure your transaction is secure, we use trusted third-party processors: In Lithuania: Payments (bank transfers) are securely handled by Montonio. In France: Payments (credit/debit cards) are securely handled by Stripe.

4. Shipping Your Items

We know your items are precious. Here is how we handle logistics.

4.1. Your Responsibilities

  • Packing: Please pack your item securely. We recommend reusing the box it came in if it is sturdy.
  • Labeling: Use the shipping label we provide.

4.2. Insurance & Liability

Since we partner with different shipping providers to get your items to us, the specific liability rules depend on the carrier used for your order. We recommend checking the carrier's official website for the most up-to-date terms, but here is a summary of their current policies:

Level 1 (Standard - Included):

  • Cost: Free.
    • Coverage: Level 1 covers you up to the standard liability limit of the specific carrier used - minimum €25, but often higher. Please refer to your chosen carrier’s Insurance coverage:

Chronopost France

  • Standard Liability: Up to €250 per parcel for standard services, or €33/kg (capped at €1,000) for heavier parcels.
  • Ad-Valorem Coverage: Coverage up to €5,000 per parcel is available if you declare the value and pay the premium. For more information, please refer to: Assurance Ad Valorem Chronopost
  • Claim Deadline: Please note the strict deadline of 3 calendar days from the incident date.
  • Full Details: Conditions Générales de Vente Consommateur | Chronopost

Mondial Relay France

VintedGo France

  • Standard Liability: Covers up to €10.

DPD Lithuania

  • Standard Liability: Covers up to €520 per parcel for loss or missing contents.
  • Additional Coverage: Higher liability limits may apply if you declare the value and pay an additional fee.
  • Claim Deadline: You must submit a claim for theft, damage, or other issues within 14 calendar days of the incident.
  • Full Details: Terms and Conditions of DPD

Omniva Lithuania

  • Coverage Options: Standard terms include optional additional insurance (minimum fee is approx. 1% of the parcel value). The maximum covered value is €4,500 (excluding VAT).
  • Claim Deadline: You must submit a claim within 7 calendar days of the incident.
  • Full Details: Terms and Conditions of Omniva

Best for: Low-value items or general repairs.

Level 2 (Premium - Recommended for Valuables):

    • Cost: 1.8% of the declared value.
    • Coverage: Up to the full declared value of the item.
    • Condition: You must select this option prior to checking out by contacting our Customer Support and declaring the item's value at support@tingit.com . Level 2 insurance cannot be added after the order is paid for.
  • Important: If a package is lost or damaged during transit, compensation is strictly limited to the Insurance Level you selected.

5. Parcel Handling and Responsibility

  • Receiving & Inspection: Our Service Partners carefully inspect every package as soon as it arrives. If they suspect any damage occurred during transportation, they will photograph the unopened package and notify Tingit immediately. We will then contact you right away via email or through our website chat to discuss the next steps.
  • Safe Unpacking: We treat your items with respect. All parcels are handled with care, and Experts use safe opening methods (such as non-scratch, plastic-safe cutters) to ensure your item is protected while unboxing.
  • Responsibility & Proof of Condition: The Service Partner officially assumes responsibility for your item’s condition the moment it is unpacked.
  • Documentation: Immediately after unpacking—and before any repair work begins—the Expert takes photos of your item. These are uploaded to our platform to serve as transparent proof of the item’s condition upon arrival.
  • Shipping Damage: If damage occurred during transportation, Tingit will actively support you through the dispute and insurance claim process.
  • Disputes regarding Condition: If you believe damage occurred during the repair, but our intake photos show the damage was present upon arrival, we will need to compare evidence. In this case, you must provide clear, time-stamped photos showing the item's condition before you shipped it (taken either during your initial order submission or on the day of shipping) to help us resolve the issue.

6. The Repair Process

  • Timelines: Most repairs take 7–14 business days. If it takes longer, we will let you know via email or chat.
  • Cleanliness Policy (Hygiene First):
    • Please send items that are clean, odor-free, and safe to handle.
    • If an item is dirty/hazardous: The Expert cannot work on it. We will offer to dry clean it for you (minimum €40 fee) or return it to you unrepaired (you will receive a refund minus shipping costs).
  • Personal Belongings: Please check your pockets! We are not responsible for cash, jewelry, or keys left inside items.

7. Warranty & Satisfaction

We stand by our Experts' work.

  • The Warranty: You get a 30-day warranty on the repair work, starting from the delivery date.
  • What is Covered: Faults in the repair workmanship.
  • What is NOT Covered: Normal wear and tear, new damage caused by you, or issues we explicitly warned you about (risk of treatment) that you accepted.
  • How to Claim: Email support@tingit.com with your order number and photos. If the fault is ours, we will re-repair it for free.

8. Cancellations & Refunds

  • Before Shipping: If you cancel before sending the item, you get a full refund.
  • Work In Progress: If the Expert has already started the work (bought materials, started labor), we may retain up to 50% of the service fee to cover these costs. Shipping fees are non-refundable once the label is used.
  • Right of Withdrawal (EU Law): You have the right to withdraw from this contract within 14 days. However, by sending your item and asking us to start work immediately, you acknowledge that you lose this right once the service has started.

9. What You Cannot Do (Prohibited Use)

You agree not to:

  • Impersonate Tingit or our partners.
  • Use our platform for fraud or money laundering.
  • Copy our website content, logos, or designs without permission.

10. Data Protection & Privacy

We respect your privacy.

  • GDPR: We handle your data according to strict data protection laws. We never sell your personal data to third parties.
  • Marketing Content: We may use "Before & After" photos of your items for our marketing (social media, website). These will never contain your personal details (names, addresses).

11. Dispute Resolution

We always aim to solve issues amicably. Please contact us at support@tingit.com first.

For Lithuanian Customers (Legal Notice): If we are not able resolve a dispute, you can contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba):

For French Customers:

In the event of a dispute between the professional and the consumer, both parties will endeavor to find an amicable solution.

Failing an amicable agreement, the consumer may refer the matter free of charge to the consumer mediator with jurisdiction over the professional, namely AVENIR CONSO, within one year from the date of the written complaint sent to the professional.

Referral to the consumer mediator must be submitted:

  • either by completing the form provided for this purpose on the Avenir Conso website: www.avenir-conso.com;
  • or by mail addressed to AVENIR CONSO, 197 Boulevard Saint-Germain - 75007 PARIS.

12. Force Majeure

  • We are not liable for delays or failures caused by events outside our control (e.g., natural disasters, strikes, pandemics, war)

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